Even just having a good customer service seems out of reach of Airbnb. I recently had some issues with an Airbnb. It was not technically a scam, just an awful

Even just having a good customer service seems out of reach of Airbnb. I recently had some issues with an Airbnb. It was not technically a scam, just an awful host making crazy demands that we cover for their illegal Airbnb. It was extremely clear that the support wasn't interested at all in helping. I even asked if we could just cancel the reservation (the weirdness started before we arrived), the support agent pressed us to still go there. In one reservation, Airbnb has moved from a company I liked to one that I will avoid as much as possible and only use if there aren't any hotels available.