If a guest complains to customer support, and support contacts the host about it, then the host can retaliate on the support request. guest => support: "the pl

If a guest complains to customer support, and support contacts the host about it, then the host can retaliate on the support request. guest => support: "the place was filthy, I want a refund" support => host: "guest says it was filthy is that true" host => support: "lol no" host reviews guest: "terrible, all they did was complain, beware"