I really believe this as a result of the engineering culture issue at Google. "There is a solution to the problem of naughty ads, so move on to the next problem

I really believe this as a result of the engineering culture issue at Google. "There is a solution to the problem of naughty ads, so move on to the next problem." As a product manager, I can think of many ways to improve this process for the people who pay for the Googleplex and, at the same time, decrease the support burden, but those kinds of things are not "fun" engineering tasks, and when engineers get to choose their projects, you better make your project fun. As I'm laying the foundation for my company (with the one engineer I've got working for me) while playing CTO and Product Manager, I'm spending a lot of time thinking about culture and how to build a company that can attract great talent while still getting the really annoying things done that come with polishing a product (something that I don't think Google or Facebook do very well at all). Suggestions welcome. :)