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It is pretty damn hard to reliably operate a service that you can’t introspect or debug in any way. The real world is more creative than you; things will happen
by closeparen 7y ago
It is pretty damn hard to reliably operate a service that you can’t introspect or debug in any way. The real world is more creative than you; things will happen in production that you didn’t think of in your synthetic test fixtures.
- journalctl 7y agoThat’s still no excuse. Maybe Bill has to access some customer data to troubleshoot. Fine, log it. Maybe Susan has to look at sensitive logs to fix a bug. Fine, log it. These aren’t new or unsolvable problems.
- closeparen 7y agoWho says there weren’t logs? They got caught.