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That part seemed odd to me, neither hosts or guests can see the others' reviews until after both have submitted (or the review period expires).
by heurist 7y ago
That part seemed odd to me, neither hosts or guests can see the others' reviews until after both have submitted (or the review period expires).
- matheist 7y agoIf a guest complains to customer support, and support contacts the host about it, then the host can retaliate on the support request. guest => support: "the place was filthy, I want a refund" support => host: "guest says it was filthy is that true" host => support: "lol no" host reviews guest: "terrible, all they did was complain, beware"
- on_and_off 7y agoI had a shitty host retaliate against my deserved bad review by asking imaginary fees. I had to categorically refuse to pay these, Airbnb support was absolutely not helping. Actually I would not be totally surprised if Airbnb asked me to pay that the next time I do a reservation with them. It might be in a very long while though, this experience has ended my honeymoon with this service.