4 ms·

I don't see anything about addressing retaliatory negative reviews, which seems like a not insignificant part of the problem as described in the Vice article (h

• heurist 7y ago
  That part seemed odd to me, neither hosts or guests can see the others' reviews until after both have submitted (or the review period expires).
  • matheist 7y ago
    If a guest complains to customer support, and support contacts the host about it, then the host can retaliate on the support request. guest => support: "the place was filthy, I want a refund" support => host: "guest says it was filthy is that true" host => support: "lol no" host reviews guest: "terrible, all they did was complain, beware"
  • on_and_off 7y ago
    I had a shitty host retaliate against my deserved bad review by asking imaginary fees. I had to categorically refuse to pay these, Airbnb support was absolutely not helping. Actually I would not be totally surprised if Airbnb asked me to pay that the next time I do a reservation with them. It might be in a very long while though, this experience has ended my honeymoon with this service.