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The obvious answer is for Google to charge for support plans, like AWS. E.g., $100/month for up to 3 hours of support a month with 4 hour response time, $500/m
by smanek 16y ago
The obvious answer is for Google to charge for support plans, like AWS.
E.g., $100/month for up to 3 hours of support a month with 4 hour response time, $500/month for up to 10 hrs/month with 15 minute response times, etc.
- scorpion032 16y agoThey have similar plans in the Enterprise segment. For integrating GMail and Google docs with your website, and for building your own custom apps for the same.
- pasbesoin 16y agoI'd like information/opinions anyone has to share on the real availability and quality of that support. And what qualifies as "Enterprise"? If you've 15 Google Apps seats and are paying your $50/year/seat, do you actually get useful responses in a timely manner? (It seems those dollar amounts would be well below anything "Enterprise". But I figure the multiple-thousand-seat clients are getting support from somewhere. Maybe this means the small fish who pay, can actually get some level of response?)
- ydant 16y agoI had 3 paid seats (now 11) when I contacted Google support regarding a hosted Apps account. I received a response fairly quickly (within a few hours), a response and resolution within 10 minutes of replying to the initial support email follow-up, and I continued to have a discussion and further support responses from the same person over the next few days. So I'd say absolutely that my $150 bought me a name and a face and good support. They also have phone support, but I have not used it.