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And I'm practically begging them to leave your money on the table so I can get paid more Adsense money and get charged less Adwords money.

smanek 16y ago
The obvious answer is for Google to charge for support plans, like AWS. E.g., $100/month for up to 3 hours of support a month with 4 hour response time, $500/month for up to 10 hrs/month with 15 minute response times, etc.
- scorpion032 16y ago
  They have similar plans in the Enterprise segment. For integrating GMail and Google docs with your website, and for building your own custom apps for the same.
  - pasbesoin 16y ago
    I'd like information/opinions anyone has to share on the real availability and quality of that support. And what qualifies as "Enterprise"? If you've 15 Google Apps seats and are paying your $50/year/seat, do you actually get useful responses in a timely manner? (It seems those dollar amounts would be well below anything "Enterprise". But I figure the multiple-thousand-seat clients are getting support from somewhere. Maybe this means the small fish who pay, can actually get some level of response?)
    - ydant 16y ago
      I had 3 paid seats (now 11) when I contacted Google support regarding a hosted Apps account. I received a response fairly quickly (within a few hours), a response and resolution within 10 minutes of replying to the initial support email follow-up, and I continued to have a discussion and further support responses from the same person over the next few days. So I'd say absolutely that my $150 bought me a name and a face and good support. They also have phone support, but I have not used it.
jongraehl 16y ago
False dichotomy. As I understand his argument, he claims the extra money Google would need to spend in order to satisfy his needs, would cause at least as much increased revenue from his increased Adsense use (or if not from him alone, at least from people like him).
rfergie 16y ago
AdWords prices are set in an auction. The amount Google does or does not pay their customer service reps will not change their revenue from AdWords. You could be right about their cut from AdSense, I don't know anywhere near as much about this product

smanek 16y ago

The obvious answer is for Google to charge for support plans, like AWS. E.g., $100/month for up to 3 hours of support a month with 4 hour response time, $500/month for up to 10 hrs/month with 15 minute response times, etc.

scorpion032 16y ago
They have similar plans in the Enterprise segment. For integrating GMail and Google docs with your website, and for building your own custom apps for the same.
- pasbesoin 16y ago
  I'd like information/opinions anyone has to share on the real availability and quality of that support. And what qualifies as "Enterprise"? If you've 15 Google Apps seats and are paying your $50/year/seat, do you actually get useful responses in a timely manner? (It seems those dollar amounts would be well below anything "Enterprise". But I figure the multiple-thousand-seat clients are getting support from somewhere. Maybe this means the small fish who pay, can actually get some level of response?)
  - ydant 16y ago
    I had 3 paid seats (now 11) when I contacted Google support regarding a hosted Apps account. I received a response fairly quickly (within a few hours), a response and resolution within 10 minutes of replying to the initial support email follow-up, and I continued to have a discussion and further support responses from the same person over the next few days. So I'd say absolutely that my $150 bought me a name and a face and good support. They also have phone support, but I have not used it.

jongraehl 16y ago

False dichotomy. As I understand his argument, he claims the extra money Google would need to spend in order to satisfy his needs, would cause at least as much increased revenue from his increased Adsense use (or if not from him alone, at least from people like him).

rfergie 16y ago

AdWords prices are set in an auction. The amount Google does or does not pay their customer service reps will not change their revenue from AdWords. You could be right about their cut from AdSense, I don't know anywhere near as much about this product