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(I don't know how competent you are, but it's likely that) nobody is more competent than you are. We solve high-stakes situations not by installing different p
by massysett 7y ago
(I don't know how competent you are, but it's likely that) nobody is more competent than you are. We solve high-stakes situations not by installing different people, but by installing better systems and by double-checking things.
In my job we ensure the quality of high-risk things by having multiple layers of review and quality control. It doesn't matter how good the people are who are assigned to the task. We need double-checks. Lower-risk things are not subject to this level of quality control.
Most computer software is low-risk and so it gets very little review. Unfortunately some computer software is much higher risk but does not seem to get review commensurate with its risk.
- Traster 7y agoYeah, this is so important to understand. The fundamentals of creating safe systems revolve around putting in place good procedures and systems, not just by 'being better'. A great example is one of the ways that surgery was made safer was simply by introducing check-list to ensure all pre-surgery checks were done. Surgeons didn't get smarter or more diligent, they simply had to check off all the basic things before a surgery and that forced them into a situation where they couldn't miss obvious things. Just introducing that basic checklist according to studies reduced in-hospital mortality for surgeries by close to 50%.[1] [1]:https://www.who.int/patientsafety/safesurgery/faq_introduction/en/#Q4.3 https://www.who.int/patientsafety/safesurgery/faq_introducti...