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Surprisingly, Facebook is kicking Google's ass on this. If you spend a decent amount on Facebook, you will get a rep you can email any time and get back a resp

by il 16y ago

Surprisingly, Facebook is kicking Google's ass on this. If you spend a decent amount on Facebook, you will get a rep you can email any time and get back a response from a real human. They can expedite the approval of your ads and will even retroactively approve ads that were disapproved by mistake.

nedwin 16y ago
And they'll help you do cool things like changing your vanity URL or setting up an account so you can pay via invoice instead of credit card.
portman 16y ago
I believe the minimum spend for this service (Account Executive) is $10,000 per month. Google also assigns account managers at similar spending levels. However, I have to agree the Facebook's account managers are far more helpful than Google's. They have more authority to re-approve ads that have been denied, and they seem to understand their own rules better than their counterparts at Google. YMMV.
- underdown 16y ago
  It's definitely not $10k per month. I spend an order of magnitude more than that and don't have an account exec with Google. The actual phone number for customer support does appear in my account - unfortunately the article we are commenting on neatly sums up my experience with "customer support" as well. If only I could turn an roi with facebook.
  - rfergie 16y ago
    In the UK I think it is about 20k per month
    - axod 16y ago
      Far less. Most I ever spent was around 3k/mo and I had an account exec I could call up on the phone. They were extremely knowledgeable about ad approval, rules, etc They actually also got my account reinstated when google accidentally blocked my whole Google acct. Also never seen an ad under review for more than a couple of hours. The OP experience is an edge case due to gambling etc
      - rfergie 16y ago
        How recent was this? At the start of January they reduced the number of accounts who have individual reps. However, I work for an agency; the support model might be different for individual advertisers
stanley 16y ago
Too bad they make it so damn hard to spend $10k with them. Few things on the Internet are as tricky to navigate as Facebook's ad guidelines. I know you what I'm referring to :)

by il 16y ago

nedwin 16y ago

And they'll help you do cool things like changing your vanity URL or setting up an account so you can pay via invoice instead of credit card.

portman 16y ago

I believe the minimum spend for this service (Account Executive) is $10,000 per month. Google also assigns account managers at similar spending levels. However, I have to agree the Facebook's account managers are far more helpful than Google's. They have more authority to re-approve ads that have been denied, and they seem to understand their own rules better than their counterparts at Google. YMMV.

underdown 16y ago
It's definitely not $10k per month. I spend an order of magnitude more than that and don't have an account exec with Google. The actual phone number for customer support does appear in my account - unfortunately the article we are commenting on neatly sums up my experience with "customer support" as well. If only I could turn an roi with facebook.
- rfergie 16y ago
  In the UK I think it is about 20k per month
  - axod 16y ago
    Far less. Most I ever spent was around 3k/mo and I had an account exec I could call up on the phone. They were extremely knowledgeable about ad approval, rules, etc They actually also got my account reinstated when google accidentally blocked my whole Google acct. Also never seen an ad under review for more than a couple of hours. The OP experience is an edge case due to gambling etc
    - rfergie 16y ago
      How recent was this? At the start of January they reduced the number of accounts who have individual reps. However, I work for an agency; the support model might be different for individual advertisers

stanley 16y ago

Too bad they make it so damn hard to spend $10k with them. Few things on the Internet are as tricky to navigate as Facebook's ad guidelines. I know you what I'm referring to :)