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Have you considered what Google does with money they save by not employing a team of tens of thousands of customer support personnel? They pass it on to you. In
by mmaunder 16y ago
Have you considered what Google does with money they save by not employing a team of tens of thousands of customer support personnel? They pass it on to you. In the form of more AdSense earnings, lower cost to advertisers, more money for R&D to improve ad targeting.
Of course there's the corporate 767, but that's chump change compared to what they pay publishers each year and how Adwords has enabled small businesses world-wide.
- patio11 16y agoHave you considered what Google does with money they save by not employing a team of tens of thousands of customer support personnel? It makes no difference to me whether they use it to improve AdWords, maintain their 35% margins, buy their own airline, employ brilliant PhDs, give free massages and chocolate icecream to everyone, or underwrite non-profitable products like everything Google does which isn't search/AdSense. All I want is for the thing that I pay money for to work. I'm practically begging for them to take my money.
- mmaunder 16y agoAnd I'm practically begging them to leave your money on the table so I can get paid more Adsense money and get charged less Adwords money.
- smanek 16y agoThe obvious answer is for Google to charge for support plans, like AWS. E.g., $100/month for up to 3 hours of support a month with 4 hour response time, $500/month for up to 10 hrs/month with 15 minute response times, etc.
- scorpion032 16y agoThey have similar plans in the Enterprise segment. For integrating GMail and Google docs with your website, and for building your own custom apps for the same.
- pasbesoin 16y agoI'd like information/opinions anyone has to share on the real availability and quality of that support. And what qualifies as "Enterprise"? If you've 15 Google Apps seats and are paying your $50/year/seat, do you actually get useful responses in a timely manner? (It seems those dollar amounts would be well below anything "Enterprise". But I figure the multiple-thousand-seat clients are getting support from somewhere. Maybe this means the small fish who pay, can actually get some level of response?)
- ydant 16y agoI had 3 paid seats (now 11) when I contacted Google support regarding a hosted Apps account. I received a response fairly quickly (within a few hours), a response and resolution within 10 minutes of replying to the initial support email follow-up, and I continued to have a discussion and further support responses from the same person over the next few days. So I'd say absolutely that my $150 bought me a name and a face and good support. They also have phone support, but I have not used it.
- jongraehl 16y agoFalse dichotomy. As I understand his argument, he claims the extra money Google would need to spend in order to satisfy his needs, would cause at least as much increased revenue from his increased Adsense use (or if not from him alone, at least from people like him).
- rfergie 16y agoAdWords prices are set in an auction. The amount Google does or does not pay their customer service reps will not change their revenue from AdWords. You could be right about their cut from AdSense, I don't know anywhere near as much about this product
- julian37 16y agoErr... they posted a $2.5b net profit for the last quarter alone. That will buy them one 767 every week.
- jacquesm 16y ago> They pass it on to you. In the form of more AdSense earnings I think I'll hold my end of the discussion until you find your account suddenly terminated without recourse or some site suddenly stops serving ads because some competitor pulled a fast one on you or your earnings drop 70% without any explanation whatsoever. Adsense is like paypal, if it is a big part of your income you'll get bitten sooner or later. For your sake I hope that it's later.
- loewenskind 16y agoSorry, but this is a ridiculous argument. What good are those savings when something goes wrong?