Maybe something in a WO System could be intelligent help... Do some natural language searching to see what kind of question is being asked, and provide a canned

Maybe something in a WO System could be intelligent help... Do some natural language searching to see what kind of question is being asked, and provide a canned response. So, "Can I have [more then \d+|a dog|\d+ cats]" automatically gets them a "Your lease only allows for 2 small animals. Does this answer your question?" type response.