I do not know either of those things. However, you are a landlord. To me, it is highly likely that your customers don't like your customer service. I have ha

I do not know either of those things. However, you are a landlord. To me, it is highly likely that your customers don't like your customer service. I have hated every single landlord I've ever had. They have no online payment systems. I can't lodge tickets easily. I have no transparency if work is being done, if my ticket is moving. The reason your customers whine is because they LIVE in those properties. You're making a fair chunk of money from having someone live there, and for the most part it seems the estate agents just want to take their cut and have the customers leave them alone. It's so prevalent that I now assume it's the default case for real estate: sucking.