FWIW, MSR and Osprey are tiptop as well, both have replaced products for me even though I was just looking for parts to fix it myself (MSR), or giving feedback

FWIW, MSR and Osprey are tiptop as well, both have replaced products for me even though I was just looking for parts to fix it myself (MSR), or giving feedback on how a pack wore after 6 years of heavy use (osprey). Maybe they just like to see their gear after some proper usage to see how it's holding up.