3 ms·
To be honest, their return policy is still awesome. You can return things after a whole year of use. They changed it because people were abusing the return poli
by wcarron 7y ago
To be honest, their return policy is still awesome. You can return things after a whole year of use. They changed it because people were abusing the return policy and treating it like a rental.
It makes sense that they stopped offering a lifetime policy. 1 year is still generous. They also offer price adjustments up to 2 weeks after purchase (if a sale starts, for example).
- mc32 7y agoThat’s the thing. A company like REI wants to do good by its customers, but a large enough fraction of them make it into a game. I knew people who’d buy something outgrow it and return it to buy the new thing they wanted. I mean, c’mon, but there you have it, the same old ugly reason we can’t have nice things for long. People abuse these niceties till they adjust or die.