I've always had good service/support from Backcountry, but today I emailed my account manager and let them know that I was disappointed in their recent actions

I've always had good service/support from Backcountry, but today I emailed my account manager and let them know that I was disappointed in their recent actions and that it is a factor in future purchases. Hopefully if enough of us let them know we disagree with their actions, they'll change tune.