I see what you are saying about the use of this system; particularly in terms of complaints/work orders. But if you could get people to use this system surely

I see what you are saying about the use of this system; particularly in terms of complaints/work orders. But if you could get people to use this system surely it would be easy to program (assuming such a system could be added by rentpost) responses to common questions - that surely would save time in the long run (i.e. a 2 minute call turns into 10 seconds selecting the right response). As an ex-tennant and now a home owner I have always thought that the real estate and rental markets need a serious shake up. I realise the problems faced by people renting property in terms of fussy customers and time wasters. BUT that is a problem for "you" to fix, it shouldn't affect me (a hypothetically sensible, non-fussy, customer). I've always thought; if the contract says I can do X, making it a bit hard to do X is just not providing the full service. Random example; when we had a minor wiring issue in one house I lived in it took about 3 days to talk to the landlord properly, and another three for someone to come and do the half hour fix. This was for two reasons; firstly the maintenance system my landlord had was complicated and disorganised (basically, a list he gave his "guys" each day and they did as and when...). And the reason it took three days to get the problem to him was because of the soft blocks he had put between him and his tenants to discourage time wasters. Could this solve all those problems?