Don't read too much into my paraphrasing, as per the article they did in fact raise substantiated malpractice complaints. The troll had entered into a forbidden

Don't read too much into my paraphrasing, as per the article they did in fact raise substantiated malpractice complaints. The troll had entered into a forbidden profit sharing arrangement with a non-lawyer, and was being purposely ambiguous if it is a law firm at all.