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Not when these new automated systems don't allow for a follow-up because it would be too expensive to code or hire a human to do it.
by stedaniels 7y ago
Not when these new automated systems don't allow for a follow-up because it would be too expensive to code or hire a human to do it.
- awinder 7y agoHow many companies don't have a support@____ email address? Seriously, they'll figure it out, it's really not that large of a haul to get stuff corrected, and it's the difference between "we can't take credit card payments" and "a very low-percentage of real users have some extra friction / bounce somewhere else".