Every employee has well defined and actionable tasks that they just have to do (with redundancy in some key areas). As long as they do them everything works.

Every employee has well defined and actionable tasks that they just have to do (with redundancy in some key areas). As long as they do them everything works. This is what a well refined process looks like. Figuring that stuff out and keeping the process optimized is part of what those franchise fees pay for.