>When the digital revolution first spawned the user experience discipline, it was a radically new idea. Nope, by the time Feld was complaining, it was one of t

>When the digital revolution first spawned the user experience discipline, it was a radically new idea. Nope, by the time Feld was complaining, it was one of the most fundamental things that had been sorely forgotten; that programmers are supposed to naturally always craft everything with the users in mind without needing a non-programming designer, and have it come out more usable that way. Without programmers adequate enough at all levels, the shortcuts & workarounds can work out fairly ugly even if the interfaces look fairly attractive on the outside. This whole article is about overcoming the technical debt in organizations that skipped the effort necessary to build their group with fully user-dedicated programmers from top leadership on down to begin with.