To be fair, I expect the major corporation to have the "resources of a hotel" and handle the rebooking/room swap. They get a big fee on every booking, right? A

To be fair, I expect the major corporation to have the "resources of a hotel" and handle the rebooking/room swap. They get a big fee on every booking, right? Am I just paying tens-to-hundreds per booking for the privilege of using their search engine and (apparently worthless) rating system?