My take: I realize that this is seemingly dodging the question. But you tell the customer 'no.' Seriously. ldh [http://news.ycombinator.com/item?id=2143654 http

My take: I realize that this is seemingly dodging the question. But you tell the customer 'no.' Seriously. ldh [http://news.ycombinator.com/item?id=2143654 http://news.ycombinator.com/item?id=2143654] makes a great point, if you make one exception, many are to follow. Soon your code will be littered with these special cases for customers and will become an unmaintainable message. Listen to 37Signals when they say that it's OK for your customers to outgrow your software. http://37signals.com/svn/archives2/growing_in_vs_growing_out.php http://37signals.com/svn/archives2/growing_in_vs_growing_out...