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That's kind of the point, isn't it? If they get crash dumps they can fix bugs that aren't reported by the (likely very large) install base not savvy enough to r
by Godel_unicode 7y ago
That's kind of the point, isn't it? If they get crash dumps they can fix bugs that aren't reported by the (likely very large) install base not savvy enough to realize that there's a bug they should be sending crash reports for.
I have run into this at literally every job I've ever had. Make notes, gather evidence, and file bug reports is just a foreign concept to some people.
- AnIdiotOnTheNet 7y agoOne issue is that it's a lot of work that, in my experience, usually doesn't go anywhere. You found the problem and worked around it, gave their people what you had, but they keep asking you to try things and gather more data for 3 weeks while you're trying to get shit done.