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Unfortunately in most companies those who wear the UX title are just UI designers. Real UX is about researching and performing experiments on how your customer
by golover721 7y ago
Unfortunately in most companies those who wear the UX title are just UI designers. Real UX is about researching and performing experiments on how your customers interact and use your software. So you can make proven decisions on how to design your product. Not I think buttons should look prettier and how do we make this look cooler.
- rogerkirkness 7y agoI feel like that sits too closely to what product managers should be doing, rather than shadow managing eng teams that don't have enough heirarchy in them.
- badfrog 7y agoYes, UX should be at the core of any PM's job.
- golover721 7y agoTo some extent I agree. PMs should be working closely with users and stakeholders to see how to improve the system. However UX professionals tend to take a more scientific approach to experimenting and analyzing user behavior.
- tootie 7y agoThat's not 100% true. It's like Henry Ford said. If you asked people what they want they'd say faster horses. Sometimes UX involves taking risks and getting people to adopt new paradigms. And if you're not working with a screen you'll probably have to invent something. Research us useful but has it's limits.
- badfrog 7y agoUX research isn't just asking people what they want. If you do it right, it can help you assess the risk and reward of the new paradigms you're considering.
- golover721 7y agoAsking people what they want is a very small part of it. You research by watching how users interact with the system, then you take risks by experimenting and seeing if changes improve the outcomes or not.
- nkrisc 7y agoFunny, the quote you reference is kind of why much of UX research is not asking people what they want, but divining what they need.