2 ms·

I'm not sure where I heard this: "Everytime you get a customer who complains, you have an opportunity to turn him into your biggest supporter." I guess 37 Sign

I'm not sure where I heard this: "Everytime you get a customer who complains, you have an opportunity to turn him into your biggest supporter." I guess 37 Signals did just that.

pchristensen 16y ago
Sounds like something Zappos would say.