Its possible they did, but were so locked into a prescribed way of using the product that they never ran into the sort of bug an "untrained" user would hit in t

Its possible they did, but were so locked into a prescribed way of using the product that they never ran into the sort of bug an "untrained" user would hit in the first 2 minutes of product use. (Of course its also possible they didn't, or falsely assumed it would work exactly the same as Chrome/OSX.)