I've never, in all my life of using hosting services or running my own virtualization clusters in colocated DCs, have had a provider eat my VMs. They won't boo

I've never, in all my life of using hosting services or running my own virtualization clusters in colocated DCs, have had a provider eat my VMs. They won't boot, won't start, won't shutdown- only answer I got was rebuild them and support won't help. Internally at where I work, AWS is the least reliable datacenter we run workloads in.