Assuming that users, customers, or employers will proactively tell you when there is a problem is the source of a lot of poor quality products, services and wor

Assuming that users, customers, or employers will proactively tell you when there is a problem is the source of a lot of poor quality products, services and work environments. Many times that I've stayed in hotels there has been some small thing wrong, like a blown lightbulb, or the toilet flush doesn't work well. I almost always forget to mention it because its a small thing, but it impacts my opinion of the hotel. These things fester until they become more serious. I've used software and services with bugs and not reported them because I assumed the surely they must know of this glaring error, but apparently nope, the didnt. And I've known work environments where people just left rather than try and improve things or air their grievances (including me). Previous attempts were met with, at best dysfunction/ineffectualness, and at worst hostility, to the point that people stop bothering.