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Flipping this around: As a user what message would motivate you to respond? I'm asking because I'm currently have the following happening in my SAAS: 1. Peopl
by michaelbuckbee 7y ago
Flipping this around: As a user what message would motivate you to respond?
I'm asking because I'm currently have the following happening in my SAAS:
1. People sign up (paid,CC)
2. People start onboarding (~5 steps)
3. People drop out due to confusion/bugs/something
This is a developer-oriented service and I've tried emailing personally as the founder reaching out for feedback. I've tried automated emails from developer support.
Would live chat help? Offering t-shirt/amazon gift card for feedback? Something else?
- therealcamino 7y agoDo you email them asking for their feedback, or saying that you want to do anything you need to to make them successful with your product?
- michaelbuckbee 7y agoThis is still small enough scale that I'm sending a personally written email to them at signup asking for feedback or issues.