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"I’d never tested it on MacOS myself, but I couldn’t see any reason why it wouldn’t work. I told this person that the problem was surely on their end." Her rea
by pmorici 7y ago
"I’d never tested it on MacOS myself, but I couldn’t see any reason why it wouldn’t work. I told this person that the problem was surely on their end."
Her reaction to the report says all you need to know about why people don’t report things.
- avip 7y ago* her
- _squared_ 7y agoAlso, "I couldn't see any reason why it wouldn't work" seems to me like a very dangerous assumption. I personally try my hardest not to declare that X works on/with Y until I've seen it with my own eyes. Not 2 computing environments are the same, and everything receives updates all the time.
- the_why_of_y 7y agoIt's a self-reinforcing feedback loop of communication failure: users don't report even the most obvious problem; maintainer assumes that if such a problem were a general issue for all users it would have been reported by any of the previous 100 users - but it hasn't been so the one user that actually takes the time to report it must be holding it wrong.