At work I actively reach out to people to ask how things are working, to the point that I have a weekly scheduled check-in with each group to ask if they've enc

At work I actively reach out to people to ask how things are working, to the point that I have a weekly scheduled check-in with each group to ask if they've encountered anything wrong or that they feel is just too complex for what the task is. Once people are comfortable with both complaining and having things actually get fixed, combined with I lucked out with department managers who are competent and I can trust what they say and their assessments, this process works extremely well. It's really the small things that make the big differences. We added a feature, but didn't add a link in the admin to the report for the customer, so what should have been clicking a single link became a 10step process. Having those lines of communication established, they messaged me and I got the link added quickly. Sure, sometimes things get queued, but a lot of their asks are small things that make their lives so much better.