Absolutely right I think. Getting feedback from users is surprisingly hard and it's important to show gratitude for it even when it's bad. I've found it quite

Absolutely right I think. Getting feedback from users is surprisingly hard and it's important to show gratitude for it even when it's bad. I've found it quite hard to get feedback even when I push out beta releases of an application specifically for gathering it. I think people feel that if it isn't working, that's just "because it's a beta" and they'll wait and see what the release is like before worrying about it.