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This is an extract from "Do More Faster" wrote by Isaac Saldana, the CEO of SendGrid: "When I offered dozens of companies SendGrid for $100 per month, they all

This is an extract from "Do More Faster" wrote by Isaac Saldana, the CEO of SendGrid: "When I offered dozens of companies SendGrid for $100 per month, they all said yes. I raised the price to $300 per month, and they all said yes. $500?—yes. Today, we are working with hundreds of companies, including well-known ones like Foursquare, Gowalla, and GetSatisfaction. When you're selling a solution to a problem and you find that nobody is saying no to your prices, you've found some serious pain. We're building SendGrid to solve a very specific problem that I discovered just by paying attention." I guess it's time to change... I'm a customer of sendgrid but I have to admit not a really happy one (the website is shitty, the search is working half of the time, and I have the 20$ plan with heroku which mean that my mails are send about 30min after my request because apparently on shared IP we need to wait...)

timfalls 16y ago
What bothers us is that you are "not a really happy [customer]", yet your reasoning is understandable. Your website issue is covered above in our response to @krobertson. With regards to Email Activity Search: we’re working on making this feature more stable (we’ve brought on a new web architect to help as well) - also, we probably should have released it to a private beta group for testing first. We will be taking a new beta testing approach going forward (planning it now for our new newsletter app). For Heroku: we're close to having a fresh API integration with them, which will be a huge improvement. Future, similar integrations with other hosting services will be much better with a seamless integration process for them and their users. It’s a top priority item for us.