2 ms·
Plenty of people say it about the staff. I don't see why they couldn't come to expect the same about their digital experience as well.
by wccrawford 7y ago
Plenty of people say it about the staff. I don't see why they couldn't come to expect the same about their digital experience as well.
- iainmerrick 7y agoPersonal interactions between a regular customer and regular staff are very different from interactions between a regular customer and a customer database. The digital version is much more one-sided. Some people may like this kind of personalization. I find it’s very rarely useful to me and very frequently intrusive.