I've used Airbnb exactly once, probably 8 years ago once. Me, wife, her parents and my parents all met up in Paris. I rented a 'luxury' apartment that was en

I've used Airbnb exactly once, probably 8 years ago once. Me, wife, her parents and my parents all met up in Paris. I rented a 'luxury' apartment that was enough to sleep 8 people and looked great in pictures. When we got there half the furniture was gone because the guy apparently got divorced between when the pictures got taken and his life "now", half the beds were kid's mattresses on pull out beds, there was no longer a shower but literally a full fledged hot-tub that had a flex shower over it. the coffee machine and half the utensils in the kitchen had mold on it. we never got enough towels for all the people. we stayed there for one day and couldn't do it anymore, i sent an email to Airbnb and the owner asking that we part ways amicably and they let us out of the contract, both replied that it was past 12 hours that we stayed there and i was liable for full cost. i went outside to a payphone, called collect to a number listed on my platinum amex and explained the situation, the first thing the amex rep said: "i'm sorry to hear about your situation, we're immediately refunding you the full amount, go find a hotel room, enjoy the rest of your vacation and we'll call you when you get back to the states". when i got to the states i had my money back from amex and Airbnb for weeks would write to me that "they're investigating my situation", at which point i didn't even bother reading their emails anymore. it was a crap company then and it seems like it's a crap company now. there really isn't any reason to do business with companies that don't value the customer, no matter how appealing the "price" may be.