Thematically, I am excited about technologies/businesses which shift the balance of power between consumer and large corporation. That the man whose story was

Thematically, I am excited about technologies/businesses which shift the balance of power between consumer and large corporation. That the man whose story was reported in the blog entry implicitly was burdened with the requirement to prove he was being cheated is a fundamental problem in his relationship with his "business partner" (a term I chose because each party sells power to the other). How many other common consumer relationships are like this? I am angered that almost all consumer-grade laptop providers drop driver support only a few months after discontinuing a particular model. There's no easy way to prove that stability issues which crop up later are the result of interaction effects between, say, a Windows 7 update and a particular revision of my video driver. How could someone make HP, etc. accountable? This is merely one example of how consumers are hurt from information asymmetry. How does one go about auditing his mobile phone bill and ensuring that it actually adheres to the stipulations in his plan "contract" (quotes because there often seems to be no official written statement of terms for a particular plan)?