>I don't want a refund in either of those cases so much as a place to stay that matches my requirements NOW. -Don’t get me wrong; I’d much rather have no fuss

>I don't want a refund in either of those cases so much as a place to stay that matches my requirements NOW. -Don’t get me wrong; I’d much rather have no fuss at all - but when a bad experience occurred, AirBnb were better than I had feared with regards to setting things right. The double booking was after a ten-hour drive with kids aged 10, 5 and 3 in the back seat. I didn’t need that. Luckily, the host had friends nearby who shacked us up for the night, so disaster was averted - but this was way out in the Swedish boonies and I envisaged having to drive another couple of hours before finding a hotel.