I had an issue with HotelTonight last year after the hotel I was staying at ended up charging my "incidentals" credit card for the entire room+tax for the night

I had an issue with HotelTonight last year after the hotel I was staying at ended up charging my "incidentals" credit card for the entire room+tax for the night (vs what I paid HotelTonight for). Between HotelTonight and the actual property (a Kimpton Hotel), it was resolved in under 90 minutes. Look -- I've had issues with Hilton, Marriott, and HotelTonight -- that just comes with the territory when you spend 200+ nights a year in hotel rooms. How they deal with the issue is what brings you back (and honestly, it's why I'm lifetime diamond at Hilton, even though I did a LOT of work for marriot.com a few years ago).