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HotelTonight always had awful customer support. They sold me a hotel room during February fashion week in NYC. Some sort of mistake happened with either HT or
by modelica 7y ago
HotelTonight always had awful customer support. They sold me a hotel room during February fashion week in NYC. Some sort of mistake happened with either HT or the hotel, and the room was not available upon my 11pm arrival.
Rather than fix the mistake, HotelTonight gave me back my $400/night or whatever it was, and left me in a city, in the winter cold, where hotel rooms were almost entirely sold out. Essentially no inventory available on-line, and nearly all of that was not actually bookable.
After a few hours searching (I had to actually call hotels to verify that the listed rooms still existed), I ended up spending ~ $1400/night for one of the only rooms left in the entire city.
Fuck HotelTonight. A total piece of shit company.
- goldenkey 7y agoDamn, that is brutal... Shoulda stayed at Hotel Penn that price ....
- AJ007 7y agoHad a similar situation and ended up having to book someone a $2000 a night hotel room. It’s no joke being out of a room in a place where hotels are 100% sold out, or non existent. This is one of the reasons I refuse to use Airbnb in most normal situations. It’s a wild card.
- thw0rted 7y agoThe good news is that now there's a simple solution: if this happens in the future, you book a $200 Uber helicopter, $100-200 room at the airport, then another helicopter back in the morning, and you save ~$700. Easy! :D