I've been lucky (?) as a guest and never had a serious issue. But friends have, and a phone call fixed the problem in the instance actually fixed the problem.

I've been lucky (?) as a guest and never had a serious issue. But friends have, and a phone call fixed the problem in the instance actually fixed the problem. As a host I've had guests call airbnb and ask for exceptions for my cancelation policy (which is moderate) and have airbnb grant them and cancel booking at the last minute, or after check-in time and do 100% refunds. (or at least I get $0) So while you might be trained that way, and it's understandable, they publish their number and make it pretty available to guests. Maybe the problem is labeling it an emergency number? (I take emergencies as huge deals so naturally avoid calling emergency numbers) It's a shitty situation and I don't really want to blame the victim. I just really wanted to point out there's an number you can call for help and if you call it earlier they can help you. In case it helps someone nn the US its: +1-855-424-7262