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I'm not sure how to fix all the issues outlined in this article, but I think that a 14-day, double-blind review period started at checkout would alleviate some
by JadoJodo 7y ago
I'm not sure how to fix all the issues outlined in this article, but I think that a 14-day, double-blind review period started at checkout would alleviate some of the trust issue presented here. That is to say:
Once checkout has completed, both Guest and Host have 14 days (21? 30?) to write their reviews (neither party can see the others' review). At the end of that period, both reviews are visible on the site and cannot be edited.
- metalliqaz 7y agoThe website only mentioned it briefly but Airbnb has no incentive to do anything that will shrink their number of hosts right now, even if those lost hosts aren't reputable. They have their eyes on an IPO and they are focused on making the platform as large as possible, even it if damages their reputation in the long run
- OkGoDoIt 7y agoIsn’t this currently the case? As far as I can tell you don’t get to see the other review until you’ve written and submitted your own.
- JadoJodo 7y agoI've only used Airbnb once, so I'm unsure. But given the "retaliatory reviews" mentioned in the article, it seems not; How could I retaliate if I don't know what your review will be?
- Zebfross 7y agoThey are right; it works that way now. Maybe the "relatiation" is in anticipation of a bad review?
- jobigoud 7y agoYou just described exactly the way it works right now. How did you think it worked?
- kingbirdy 7y agoThis is the currently the case. The situation described in the article is the host replying to the guest's review of the host, which they can see after both parties have posted a review or the blind period ends. The response to the review of the host is separate from the host's review of the guest. The host isn't able to inform their guest review based on the guest's review of the host, or vice-versa.