While AirBnB nominally "encourage[s] you to be as specific as possible and accurately describe the guest experience and your expectations as much as possible",

While AirBnB nominally "encourage[s] you to be as specific as possible and accurately describe the guest experience and your expectations as much as possible", in reality, the way it handles feedback and complaint resolution discourages the candid reporting of problems, as was evident in several places in the article. The root cause of this problem is that AirBnB makes no attempt to determine the truth of any complaint. Nor, apparently, is it doing much to identify patterns of abuse.