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You use common sense - I have been a host of properties and I would say Airbnb does not go to any lengths to encourage you to misrepresent. In fact they do the
by mattrp 7y ago
You use common sense - I have been a host of properties and I would say Airbnb does not go to any lengths to encourage you to misrepresent. In fact they do the opposite - with your listing you are building a contract so they encourage you to be as specific as possible and accurately describe the guest experience and your expectations as much as possible. They also strictly govern guest interactions so you can’t provide a phone number or email address during negotiations to side step the system. Overall I think the people who are saying it’s a scam are amplifying a bad experience to suggest that it represents the whole system. It clearly doesn’t and I say that as having seen how it works both as a host and a user.
- mannykannot 7y agoWhile AirBnB nominally "encourage[s] you to be as specific as possible and accurately describe the guest experience and your expectations as much as possible", in reality, the way it handles feedback and complaint resolution discourages the candid reporting of problems, as was evident in several places in the article. The root cause of this problem is that AirBnB makes no attempt to determine the truth of any complaint. Nor, apparently, is it doing much to identify patterns of abuse.
- pavel_lishin 7y ago> They also strictly govern guest interactions so you can’t provide a phone number or email address during negotiations to side step the system In every single AirBNB I have stayed in, after the initial transaction the rest of the communication was done over phone or text.