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I issued a chargeback to Qatar Airways/Expedia for $1700 and they tried to fight it. Bank of America told them to go to hell, and that I was getting a full refu

• ianhawes 7y ago
  The "ban-on-dispute" technique is popular with tech companies. Uber, AirBnB, and Steam (among others) all enforce this strategy. With Steam, you lose your entire library when banned. With Uber, you lose the ability to create an account tied to your phone number (i.e. you need to get a new phone number to ever have a new account). I don't use AirBnB because it is a scam haven, so I can't comment on how their dispute process works. FWIW, "back in the day" chargebacks used to be done in a manual way which made it harder to automate the banning process that tech companies utilize. But the likes of Stripe and other processors have made it part of their API so you can easily trace the chargeback to the transaction and determine what recourse you have.
• jasjdfkj2js 7y ago
  out of curiosity - what was the reason you did a charge back? how much information did you have to give BoA.
  • quaquaqua1 7y ago
    The plane was delayed 3 hours, which meant I would miss the connection in Qatar (en route to Singapore) The result would mean that 75% of my trip would be spent not in Singapore. So I requested to leave the plane because the plane had to go back to the gate to refuel, because of how long it waited on the runway. Qatar tried to argue that this wasn't their problem, but BoA told them to eat the cost. Two sides of the same coin. I would have accepted a partial refund but BoA gave full refund.