Thing is, accurately describing the problem often is 90% of the solution, and the only reason why you can't solve it yourself and are asking for help is because

Thing is, accurately describing the problem often is 90% of the solution, and the only reason why you can't solve it yourself and are asking for help is because you don't have the skill, knowledge or experience to see what is wrong there. Similarly, if I'm doing the diagnosis, I don't want your description of what you see there (because that's likely misinformed, misleading, or missing the point), I want the actual evidence.