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A lot depends on what is actually implemented on top of these systems. I absolutely loathe servicenow because of multi page multilevel forms with horrible, ugly
by mynegation 7y ago
A lot depends on what is actually implemented on top of these systems. I absolutely loathe servicenow because of multi page multilevel forms with horrible, ugly, no good UX I have to deal with.
- wil421 7y agoYea not the worst UX I’ve seen but far from the best. They give you enough rope to hang yourself and most companies do. They have a new agent workspace to help improve usability. I loathe Workday. Performance reviews and taking time off have unneeded steps and comments in weird places. The flat and colorful UI looks nice but it’s hard to find stuff.
- Spooky23 7y agoThe people who implement ServiceNow are usually, to put it mildly, idiots. It's usually combined with a religious conversion to some spin of ITIL, which is almost always by default implemented to facilitate a lowest common denominator operational outsourcing engagement. The nasty forms are always a result of internal politics and bad governance. One client that I worked with had 8 different ways to represent a physical location. Each operational director in the organization had a unique system, and nobody mapped them. If you put a real development team on the platform and the leadership gets it, it's an amazing tool.