Even if everyone is doing everything really well, there will always be the endless battle between "usability" aka having a few obviously-named-and-organized fea

Even if everyone is doing everything really well, there will always be the endless battle between "usability" aka having a few obviously-named-and-organized features that a new user can instantly understand (while severely limiting overall functionality) - think Asana task management software - vs. "flexibility" which is having all the features anyone could want which almost invariable leads to bloated incomprehensible menus that lead to menus that lead to more damn menus - think Jira or Salesforce. I think non-enterprise sites/web apps are usually going to tack toward "usability" and enterprise sites/web apps are usually going to tack toward "flexibility".