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I thought one of Alienware's distinction was their support. Presumably they need to hire support reps for whatever flavor of Linux they support. Also presumably
by boredguy8 16y ago
I thought one of Alienware's distinction was their support. Presumably they need to hire support reps for whatever flavor of Linux they support. Also presumably, this is more costly and intensive than hiring someone with an A+ certification. Obviously this is conjecture, but it would explain the 'charge more'.
- corin_ 16y agoI can't fairly speak to their support quality (having never bought their products, and as someone who sees a fair bit of their money come my way for marketing) but: - I would have thought most people currently buying linux PCs don't have the same support needs as those buying Windows PCs (generalisation obviously, but lowest common denominator and averages) - For Dell products at least, support is a paid-for extra that you can add on when buying (at least for OS-level support) - I wonder how the costs would balance out between needing staff with new skills and saving money on Windows licenses
- ZoFreX 16y agoIf it was reasonably priced and decent, I would actually love support for Linux on my pc. My next one will probably be an Alienware (the mx11 netbook), and if they can make things less of a headache, I'm all for it. Don't get me wrong, I'm a geek, I'm a power user, I can fix my own computer. I just don't want to. I just installed the latest version of Ubuntu on my current netbook, and surprise surprise, I need to hack some drivers and recompile the kernel. It's a chore that I just don't want to deal with any more. More economically, if the price of support works out less than the opportunity cost of doing it myself, then it obviously makes sense to use the support.