It is. People keep getting offended by the notion that money incentivises people to do a better job. Most jobs where this has proven to work do exactly that (bo

It is. People keep getting offended by the notion that money incentivises people to do a better job. Most jobs where this has proven to work do exactly that (bonuses, raises, etc.). All else being equal you will get better service from a person that is directly rewarded by offering that better service. Should it work that way? No. Does it? Obviously. And yes we can all think of outliers and yes some culturing differences play into this (Japan has a no tipping culture and on average has excellent service) but I live in Amsterdam and the service on average is absolutely less customer focused here than what I experience in the US. It's worth pointing out I also prefer it that way (not a huge fan of constantly being asked if I need anything and less than genuine niceties but that's a subjective thing)